About Us
Melt Shop is an American sandwich concept established in 2011. With multiple locations in New York and Pennsylvania, we take pride in serving our guests the quality, comfort food we all crave.
We strive to create a team of outstanding individuals and cultivate their growth both personally and professionally. At Melt Shop, we foster an environment that encourages our team members to have fun while delivering exceptional service. Our team members work collaboratively to ensure that every guest enjoys the highest quality of delicious food.
We are looking for passionate individuals who share our love for food and hospitality.
About The Role
At Melt Shop, we believe in cross-training our team members. Teaching our team members every station helps them develop professionally and makes the greatest impact at our restaurant. Teaching our team members every station also prepares employees to enter our Manager-In-Training program. This position requires someone who likes to cook, smile, talk, and serve awesome food.
The Manager supports the General Manager in effectively and efficiently managing a restaurant within the policies and guidelines of the company to ensure guest satisfaction, profit maximization, and development of high performing work teams, which consist of shift managers and team members. This position reports to the General Manager. Managers will have the overall responsibility for directing the daily operations of a restaurant in the Restaurant General Manager's absence, ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of team members, financial accountability, ensuring that the highest quality products and services are delivered to each customer, and other duties as required or assigned.
Essential Duties and Responsibilities:
- Station master of both the front and back of house
- Effectively manages the restaurant, including administration of policies and guidelines of the company, ensuring 100% customer satisfaction at all times
- Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards
- Ensures Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met
- Must maintain an “A” health inspection rating at all times
- Controls day-to-day operations by scheduling labor, ordering food and supplies, and developing the restaurant team
- Assists profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
- Manages Food and Labor Costs, keeping them to the level specified by management
- Ensures maintenance of equipment, facility, and grounds through the use of a preventative maintenance program
- Ensures food quality at all times
- Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team
- Trains to gain the skills and experience necessary for promotion to General Manager.
- Performs day-to-day responsibilities such as using the cash register, operating grill and sandwich maker, taking guest orders, etc., as needed.
- Other duties and responsibilities as assigned by your supervisor
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor, policy and company management.
At Melt Shop, we celebrate differences. We are an equal-opportunity employer and are committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristics.
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An artificial intelligence tool that may be considered an Automated Employment Decision Tool (AEDT) is employed in the assessment of applicants for the positions being recruited for in order to gauge the following pertinent qualifications or traits:
- The candidate’s ability to perform the tasks in the available job role.
- The candidate's self-rated skill proficiency.
- The candidate’s fit for this job posting.
The use of AI technology is used to converse with candidates, screen based on the position’s criteria, and schedule interviews. The candidate may request an alternative selection process or accommodation if desired.
