The Front of House Supervisor is responsible and accountable for all dining services, and assumes complete responsibility for the restaurant as necessary. The supervisor works to ensure that all activities are consistent with and supportive of the restaurant’s business plan. The supervisor ensures all employees are performing their job responsibilities and meeting expectations in all areas of their job descriptions.
The responsibilities of this position consist of, but are not limited to the following:
- Support manager in daily operations of dining outlet through developing a high energy, guest service focused team through leading employees in customer service and managing resources
- Monitor guests/ members service and dining experience and take action to ensure service goals and satisfaction levels are attained
- Support and demonstrate dining room standards, ensuring that guest service is always in the forefront of the restaurant and implementing plans to improve service levels with measurable goals and benchmarks
- Collaborate with chef to improve food expediting process for Lunch and Dinner
- Maintain a strong presence by visiting every table at least once during the experience
- Upholds company food safety, food handling and sanitation requirements, to ensure the health and safety of our customers and employees.
- Ensure that all guests feel welcome and are given attentive, friendly, and courteous service at all times
- Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking, and serving standards
- Achieve company objectives in sales, service, and quality, appearance of facility, sanitation, and cleanliness through training of employees and by creating a positive and productive working environment
- Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures
- Fill in where needed to ensure guest service standards and efficient operations are always meeting guest expectations
- Continuously strives to develop staff in all managerial and professional areas and follow up opening & closing check lists
- Maintain regular attendance in compliance with Crystal Springs Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
- Communicate necessary information to staff, peers and superiors with energy and enthusiasm including running energetic, informative daily lineups
- Engage and coach employees in job performance
- Ensure safety standards and goals are practiced and attained
- Ensure company policies and work rules are followed
Physical Demands:
- Endures various and repetitious physical movements throughout the work areas
- Reach high areas, hard-to-reach corners, forward bending and kneeling, and lifting
- When necessary, remain stationary for long periods throughout the work shift
- Satisfactorily communicate with guests, management, and co-workers to their understanding
- Work safely in confined spaces
- Must be able to work outside in extreme temperatures like (32°F) and (90°F), possibly for 20 minutes to 1 hour
- Must be able to bend, stoop, squat, and stretch
- Must be able to push and pull equipment up to 100 lbs
- Requires listening and hearing ability and visual acuity
- Talking and hearing occur continuously in communicating with guest
- Requires manual dexterity to use and operate all necessary equipment
Requirements:
- Must have evening, weekend, and holiday availability
- Must have a flexible schedule to meet Hotel needs
Enjoy Crystal Springs Employee Perks!
- Discounted Minerals Sports Club Membership
- 30% Dining/Retail Discount
- 30% Spa Discount
- Discounted Stays at the Hotels
- Discounted admission to Events & Festivals
- Complimentary Golf