Job Details

Crew Member - Washington

Ben & Jerry's - Smithsonian National Zoo - 3001 Connecticut Avenue Northwest, Washington, DC 20008

$17.95/hr + tips

Job Description

Do you LOVE ice cream, animals, AND nature? Do you have a passion for HELPING others and working while having fun?

We are seeking highly enthusiastic and reliable individuals to join our Ben & Jerry's team (located at Smithsonian's National Zoological Park). The National Zoo is a high volume, fast paced environment serving family groups, school field trips, summer camps, and tourists to the Washington, DC area. This is a Seasonal position working outdoors with operational dates from March through November. To be successful in this role, previous customer service experience is preferred; ensuring all transactions are run smoothly to help maximize customer satisfaction and retention. We strongly encourage individuals with open availability on holidays and weekends to apply! This position requires a successful federal background check.

Benefits:
  • Employee discount
  • Flexible schedule
  • Food provided

Responsibilities:
  • Greeting and welcoming guests.
  • Scooping accurate ice cream portions; and preparing frozen drinks quickly and efficiently.
  • Proper knowledge of ALL menu items/recipes and ingredients.
  • Proper knowledge and adherence of Ben & Jerry's Mission Statement, Smithsonian's safety and operating standards, and safe food handling techniques.
  • Proper knowledge and completion of Allergens testing.
  • Accurate cash handling- collecting payments, issue correct change/receipts, while operating a Square POS system.
  • Upselling products and introducing new items.
  • Resolving customer complaints and providing relevant information.
  • Maintaining clean and tidy work areas- restocking and cleaning throughout shift and closing. Provide Housekeeping tracking sheets daily.
  • Walking (uphill) and standing/bending during scheduled shifts.
  • Track goals on balance/tracker sheets and report any discrepancies.
  • Outstanding customer service approach.

Requirements:
  • Morning/daytime/weekend/holiday shifts required.
  • Must pass a federal background.
  • Outdoor work conditions and environment.
  • Work permit required if under 17 years of age.
  • Work experience as a cashier/scooper or in a similar role (preferred)
  • Basic PC knowledge.
  • Housekeeping knowledge and techniques.
  • Team oriented.
  • Customer satisfaction-oriented.

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