Job Details

Shift Supervisor - Darien

Fjord Fish Market Darien - 1015 Boston Post Road, Unit 48-50, Darien, CT 06820

$22-25/hr

Job Description

Overview:

The Shift Supervisor plays a key leadership role on the store floor, supporting the General Manager by ensuring smooth day-to-day operations and leading the team through opening, mid-day, and closing shifts. This role blends hands-on customer service with team supervision, operational execution, and high standards of cleanliness, safety, and product presentation.

Core Responsibilities:

Act as the lead on duty during assigned shifts — delegate tasks, support team members, and ensure all areas are staffed and functioning smoothly
Supervise and participate in fish counter, kitchen, sushi, grab-and-go, and register operations as needed
Deliver exceptional customer service and lead by example in engaging customers with warmth, expertise, and urgency
Oversee daily inventory receiving, prep list execution, and merchandising setup to Fjord standards
Enforce all food safety, sanitation, and health code standards throughout the store
Ensure proper shift documentation including temperature logs, opening/closing checklists, waste logs, and labor notes
Support and train Fish Counter Associates and new team members on SOPs and Fjord standards
Communicate clearly with General Manager and department leads about product issues, staffing needs, and customer feedback
Assist in resolving customer issues professionally and promptly

Qualifications / Requirements:

Minimum 1 year experience in food retail, grocery, seafood, or restaurant environments
Proven ability to lead by example and motivate a team
Strong working knowledge of food handling and sanitation standards
Organized and capable of multitasking in a fast-paced environment
Able to lift 50 lbs and work in cold environments
Willingness to work a flexible schedule, including early mornings, weekends, and holidays
Food Handler’s Certification (or willingness to obtain) required

Performance Expectations:

Maintains a well-run, on-time, and clean shift from open to close
Effectively communicates daily priorities and upholds accountability among team members
Demonstrates good judgment in resolving issues or escalating to GM as appropriate
Reinforces Fjord’s commitment to sourcing transparency, sustainability, and product education
Supports new initiatives and pilots (e.g., catering prep, new product launches) with enthusiasm and attention to detail

Growth Path:

High-performing Shift Supervisors are on the track for future leadership roles in store operations:

General Manager – Oversees the entire store team, P&L performance, staff development, and customer experience
District Manager – Leads multiple stores, mentors GMs, and supports operational consistency and growth across the region

Apply now

Shift Supervisor

Fjord Fish Market

Fjord Fish Market Darien

1015 Boston Post Road, Unit 48-50, Darien, CT 06820

Operates under Fjord Fish Market

9 days ago Full-Time / Part-Time

$22-25/hr

Apply now

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