Job Details

Front of House Team Member - Las Vegas

Rachel's Kitchen - 9691 Trailwood Drive #105, Las Vegas, NV 89134

$12/hr + tips

Job Description

Position Summary:

We are seeking a friendly, organized, and customer-oriented Front of House Team Member to join our team. As the first point of contact for many guests, you will be responsible for ensuring a smooth ordering process, handling transactions efficiently, and delivering exceptional service to create a welcoming dining experience.

Key Responsibilities:

Customer Service:

Greet guests warmly and answer questions about the menu, daily specials, and promotions.
Assist customers in placing orders, offering suggestions and upselling add-ons when appropriate.
Handle guest concerns or complaints professionally, escalating issues to the supervisor when necessary.

Order Processing and Transactions:

Operate the point-of-sale (POS) system to process orders accurately and efficiently.
Make juices, smoothies, and espresso drinks.
Run food out to guests and follow up with table touches.
Handle cash, credit card, and digital payment transactions securely, ensuring correct change and receipts are provided.
Verify and redeem promotions, gift cards, and loyalty points as needed.

Restaurant Support:

Package to-go orders correctly and ensure they include all necessary utensils, napkins, and condiments.
Maintain cleanliness and organization of the cashier station, dining area, and condiment counters.
Restock supplies such as straws, napkins, and receipts at the cashier station.
Communicate effectively with kitchen staff to ensure order accuracy and timely delivery.

Skills and Qualifications:

Prior experience as a cashier or in customer service is preferred but not required.
Strong communication and interpersonal skills to engage with customers and team members effectively.
Ability to multitask and stay organized in a fast-paced environment.
Knowledge of or ability to learn POS systems and restaurant operations.

Physical Requirements:

Ability to stand for extended periods during shifts.
Comfortable lifting up to 20 pounds for restocking or light cleaning duties.
Flexibility to work evenings, weekends, and holidays as required.

Apply now

Front of House Team Member

Rachel's Kitchen

9691 Trailwood Drive #105, Las Vegas, NV 89134

Operates under Rachel's Kitchen

A minute ago Full-Time / Part-Time

$12/hr

Apply now

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